Kinghelm’s after-sales service is built around customer needs:

Customer-Centric Approach:

Kinghelm’s after-sales service is driven by customer demands. The professional technical team responds promptly to any issues that arise during product use. For products with quality problems, we follow a clear after-sales policy, offering repair or replacement services to ensure customer rights are protected.

Expert Service Team:

The company’s technical experts, with backgrounds from Tsinghua University and the University of Electronic Science and Technology, have the specialized knowledge and skills to address customer issues efficiently.

Customer Satisfaction Surveys: 

Kinghelm regularly surveys customers via phone, WeChat, and email, focusing on service response time, technician expertise, and issue resolution. Feedback is used to continuously improve both products and service quality.

Complaint Handling System: 

Kinghelm ensures complaints are handled quickly and thoroughly. The process includes receipt, investigation, feedback, and continuous improvements based on customer input.

About Kinghelm

Kinghelm is a leading provider of high-quality electronic components,including RoHS-compliant antennas, wires, plug-ins, switches, and connectors. With over 17 years of experience, the company serves industries including automotive, telecommunications, industrial automation, medical devices, and consumer electronics. Kinghelm is known for its durable, reliable components that meet international standards and are used in applications ranging from renewable energy to IoT devices.