Cookie Policy - Kinghelm Electronics Co., Ltd.

Effective Date July 1, 2025

By using our website, you automatically agree to the following terms. If you do not agree with any of the statements in this document, please contact us before using our website or any of its pages, folders and subdomains. We reserve the right to change our privacy policy without notice. Therefore, we recommend that all users check this page regularly and learn about its latest version.

1. General Information

Through this data protection declaration, we inform the public about the nature, scope and purpose of the personal data we collect, use and process. In addition, this data protection declaration contains information about the rights of website users.

As a data controller and processor, this site implements a number of technical and organizational measures to ensure that your data is fully protected throughout the website and all its subdomains. Because Internet-based data transfers can have security gaps, more than absolute protection is needed. In addition, each data subject is free to transmit personal data to us by direct and indirect means (e. g. email or telephone support).

2. Types of Information We Collect

We collect certain information about visitors and users of our website. The type and scope of information varies depending on the recommend source and user status.

2.1. Information We Obtain from Authors

We can collect author names, company names, IP addresses, email addresses, phone numbers, photo IDs, social media account URLs, payment details (billing information), and survey responses initiated for research purposes.

We use this information to support authors or to improve our services. For example, this data is necessary to pay commissions, verify authorship, provide advertising and marketing services, contact, support, and invoice.

2.2. Information We Obtain from Buyers

We collect the buyer's name, username, email address, phone number, physical location and contact details. In addition, we may collect, store and use information about the devices that buyers use to access and interact with our website. It includes information about the browser, referral source, and buyer's IP address. We also have limited access to third-party billing details collected by the buyer payment system (billing country, cardholder name, PayPal email address), transaction details, support inquiries, web analytics data, and data provided by buyers when filling out forms on our website.

We may use this information to respond to buyer requests or letters, provide customer service, administer the Site, improve products/services, and send technical notifications/updates, security alerts, policy notification changes, and administrative messages. We may also use this data for statistical, analytical and administrative purposes and to prevent fraud and policy/terms violations, including threats and harm.

2.3. Information we receive from our partners

We collect partner name, company name, website URL, phone number, billing address, business type, email, photo ID and payment information. We use this information to work with partners to confirm their identity, contact, payment, support, and screen for risk, fraud, or other similar issues. In addition, we use this data to send technical notifications, updates, security alerts, administrative messages, and information about changes to our policies.

2.4. Information We Obtain from Visitors to the Site

We collect visitors' device type and browser, network connection, IP address, cookies and other web analytics data. We may also collect personal information submitted by visitors through any of the forms available on our website, namely chat, ticketing systems, subscriptions and contact forms.

2.5. Information we receive from users through chat, telephone and other indirect means

We collect names, emails, information about the devices and browsers they use, chat history, and other personal information they provide during a chat or call. In accordance with our Support Policy and Terms of Use, we may ask users to provide additional details during a conversation to verify their identity or for technical support purposes.

3. Personal Data Collection Methods

We collect personal information when visitors perform certain actions on our website. These actions include, but are not limited to, registering on our website, purchasing/ordering goods or services, subscribing to our newsletter, submitting feedback, participating in contests, completing surveys or sending us communications requests by any available means.

4. Receiving information from third parties

In addition to the data we receive from our visitors, we may also collect, store and analyze personal information about our users from other sources.

We receive financial and transaction details from payment providers to process transactions and complete digital product purchases.

Third party services such as Google, Facebook and Twitter may provide us with certain information about visitors when they use their social media login or relevant email link/connection/login to our website. The amount of information may vary and can be controlled and changed by third-party service providers or users through privacy settings.

We may obtain demographic data and fraud detection information from third-party sources and combine them with information we have about visitors to confirm their identity. These may be authentication services for fraud warning purposes.

5. Personal Details Use Case

5.1. Order Processing

We mainly need personal information of users when we need to define their identity in order to accurately process orders on our website and all its subdomains, for example, when they purchase goods and services from our market.

5.2. Provision of Services

Other legitimate uses include, but are not limited to, the following.

To provide the services represented on our website and all of its subdomains;

Verify user identity when logging in and creating personal accounts;

Provide general and technical support services;

Share company news, sales, special offers and website/service updates;

To check users' actions on our website to identify potential fraudulent activity and to ensure compliance with the user terms applicable to our website;

to respond to user comments or queries about our website when soliciting user feedback or comments through surveys;

Managing legal/operational matters, including risk management related to content and fraud matters;

Use personalized advertising and display customized content based on user preferences;

Contact users for information purposes;

Improve the quality of our website user interface, products and services.

5.3. The use of information that requires the user's consent.

We may use the user's personal information with the user's consent:

provide them with marketing information related to products and services that may be of interest to them;

Cookies are used to modify/customize our offers and the layout of our website, for example by adapting the advertisements that appear on our website to provide users with a personalized experience.

5.4. Legal Requirements

If necessary, we may process personal user information for purposes required by law. For example, to be granted to courts, law enforcement authorities, government requests, or any other occasion that may be relevant to a judicial investigation.

6. Disclosure of Personal Information

Our users' personal information can be accessed in the following ways:

Company employees who need it to perform tasks and duties;

A third party with a legitimate purpose to access it.

In the following cases, we may share users' personal information with third parties.

The client consents to the disclosure.

We disclose certain data for support purposes and for third-party software validation/activation purposes.

Customers order third-party services on our website, subcontractors or service providers need data to execute the offer. Subcontractors or service providers may access your personal information from the countries in which they operate.

It needs to protect our rights or comply with judicial process, court order or legal process.

7. Storage and Protection of Personal Information

The company works with outsourcing employees worldwide to provide users with timely support and a high level of service. We may store your personal data on different local servers. To protect your information, we also work with subcontractors who can maintain data security compliance standards.

7.1. Storage time

As long as it is necessary to provide users with our services and comply with legal obligations, users' information will be stored on our servers.

If users do not want us to store their personal information, they have the right to delete it, but in this case we will have to deactivate their account.

All information about deleted accounts is retained on our servers for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, resolve issues, assist with investigations, enforce the terms of service, or take other actions permitted by law. We process the information we retain in accordance with this Privacy Policy.

7.2. Security measures

In order to ensure the security of user information, we take specific measures to prevent unauthorized or illegal use, accidental loss or destruction.

We share and provide access to user information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an as anonymous basis as possible.

To store user information, we use secure servers.

Before granting access, we verify the identity of all individuals who request access to private information.

We use SSL certificate encryption to secure data transmission.

We are not responsible if users try to circumvent the privacy settings on our website. If we provide users with access to certain parts of our website, they are responsible for ensuring their security. Users must not share access details with third parties.

For obvious reasons, we cannot control the behavior of all users on our website, for example, in public comments, forums, etc. Therefore, we recommend that customers share their information wisely in public areas, because we cannot guarantee that unauthorized people will not view the data posted by users on the network.

When users choose to share their information through a third-party website, they need to check the privacy policy of that website to understand its information management and protection measures.

8. Privacy Management

All personal information we collect about users can be found in their accounts. The user has the right to make all necessary edits and changes to this data.

Users can receive personal information in a structured, machine-readable format and edit, delete or restrict its processing. They can also object to their data processing for a range of corporate interests, such as direct marketing analysis and other situations where we need their consent to data processing.

There are several circumstances that limit these rights, and we may retain user information after they withdraw consent. In these cases, we may require personal data to comply with legal or contractual obligations. If the user does not provide us with such data, we will not be able to complete the service. In all other cases, providing the requested information may be optional.

Advisory Service